How It Works

Q. SO HOW DO WE GO ABOUT WORKING TOGETHER?

A. You have a number of different options to start the proposal process. We can hop on the phone or you can fill out a questionaire and set up an appointment to visit the showroom. If you are coming in from out of town, please give us at least 10 days notice. Our calendar fills up quickly and because spending time with you is really important to us, we want to make sure that time is set aside. We will get back to you within 24 hours of your request and get you everything you need.

Once we meet and you fall madly in love with our things and we fall madly in love with your event dreams, we create and send you a proposal. At that time we hold your event date on our calendar for up to 7 days.

When you say “Go!” We take a 50% deposit along with a credit card on file and a signed agreement to confirm.

Balance is required 30 days prior to your event date. If we are booking your event inside of 45 days, order is to be paid in full.

Q. I LIKE BULLET POINTS, CAN YOU BREAK THIS PROCESS DOWN FOR ME?

A. YOU BET!!!

  • All reservations require a 50% non-refundable retainer, signed rental agreement, a credit card and credit card authorization on file and a non- refundable cleaning fee equal to 20% of your rental order. This covers light usage of furniture and not staining, distressing or breakage (see Oops I broke it!)
  • All rentals must be finalized at least 30 days prior to the event date with payment in full.
  • Anything rented less than 45 days prior to the event requires full payment.
  • In the event the reservation is canceled anytime prior to 30 days you will forfeit the non- refundable 50% retainer. If the cancellation is within 30 days of the event you are responsible for 100% of the rental agreement.
  • If you have reserved and paid for your order within the 45 day period and you cancel, all monies are non refundable.
  • A proposal does not guarantee the availability of any items on your proposal until the deposit is received.
  • Make sure you read through the Nitty Gritty at the end!!!!!!
Q. CAN WE JUST PICK UP THE ITEMS OURSELVES?

A. We are a full service boutique and part of that “full” is delivery. When you rent our things, you get us too.

Q. HOW FAR DO YOU DELIVER?

A. We primarily work in Marin, Sonoma and Napa, we have been known to head out even farther than the beautiful land of vineyards and hills. Deliveries to venues outside of our 50 mile radius are considered “out of town”. Out of town deliveries start at $500 and do not include room/board or per diem for our crew. Each situation is different and we will give you a quote based on your situation and scope of the event.

Q. WHAT DOES DELIVERY COST?

A. Delivery cost depends on where we are going and how many trucks are filled with magic for your event. Delivery begins at $150 for one truck deliveries within 30 miles of our showroom.

Q. CAN WE HAVE OUR OWN PEOPLE HELP WITH SET UP TO SAVE MONEY?

A. Nooooo!!!!! These are one of a kind pieces that cannot be replaced. Yes, they are irreplaceable! We have a highly trained squad of people that make sure that your event is set up picture perfect and safely! Antiques are heavy, awkward and worth every penny of labor cost, trust us!

Q. CAN I CHANGE MY ORDER AFTER SIGNING THE CONTRACT?

A. Yes, you have up until 90 days out from an event to make any changes you need without changes the scope of the event or contract. After that point, we allow swaps for items of equal or greater value or rental additions. Additional deposit amount may apply.

Q. DO YOU HAVE A CANCELLATION POLICY?

A. We understand things come up making you unable to follow through with your rental contract.

In the event the reservation is canceled anytime prior to 30 days you will forfeit the non-refundable
50% retainer. If the cancellation is within 30 days of the event you are responsible for 100% of the rental agreement. If you have reserved and paid for your order within the 45 day period and you cancel, all monies are non refundable.

Q. OOPS, I BROKE IT. WHAT IF SOMETHING GETS LOST OR DAMAGED?

A. Accidents happen. Built into the balance of your event is a damage deposit of 20% if everything is returned as rented, this deposit is refunded. Tabletop items returned damaged due to negligence or misuse will be assessed a fee of three to five times the rental rate. For our furniture and non-tabletop items, we first try to fix and clean ourselves. The Client is responsible for the cost of all cleaning and repair. If the item is beyond repair and needs to be removed from inventory, we will assess the value at three to five times the rental rate or the actual replacement cost.

Q. I DON’T SEE WHAT I’M LOOKING FOR, CAN YOU GET IT?

A. We love the thrill of the hunt. If you’re looking for something we don’t have, but would love to rent... give us a shot! Many items in our inventory are waiting to get their headshots taken for the website, so there’s a chance we might have what you want. We also will jump at the chance to produce custom rentals as long as it fits our style, too.

Q. DO YOU MAKE CUSTOM CREATIONS?

A. All the time!!!! It’s truly the fun of what we do. For custom creations and designs and in order to give your project the time and attention it deserves, we need at least 30 days of production time, dependent on the project scope.

Q. HOW LONG DO I GET TO KEEP THESE BEAUTIES?

A. Our rates our assessed “per event”, which we consider to be a maximum on 72 hours. This allows for delivery and set up the day before the event, a full day for the event, and a day for take down and pick up. Pick up is always within 48 hours after the event, if the venue requires breakdown and removal the same day as event, a labor fee of $1,000 will be assessed.

Q. WILL YOU SPONSOR MY EVENT?

A. Let’s Chat about it! We would love to sponsor or collaborate with you, due to the large amount of inquiries, we will need to have a bit more info to make sure we are a fit for each other.

We have set aside a fixed budget to allow us to give and we get excited to do so. So drop us a line and let us know about the event. We’ll do our best to accommodate your sponsorship needs.

Q. OKAY, WHAT OTHER NITTY GRITTY DO WE NEED TO KNOW?

Use of Rentals Outdoors

  • Bohemia Ranch rentals may be used outdoors in uncovered, open spaces as long as there is no chance of inclement weather.
  • Rentals may NOT be left outdoors overnight no matter what the forecast calls for.
  • We do require all clients to have a backup rain plan in place to ensure a smooth event and to protect our vintage and one of a kind rentals.
  • Backup rain plans may include: a tent with walls (and/or flooring depending on the items rented) or an indoor space.
  • Rental items will NOT be delivered to an outdoor location to be left in the rain.

Delivery details and stipulations -

Quoted delivery is to single story easy access events, read further... Failure to notify us of delivery conditions may result in additional fees including:

  • Delivery or pick-up of orders that are further than 50 feet from the delivery vehicle;
  • Delivery involves carrying items up or down stairs;
  • Delivery or pickups made outside our regular business hours of 8:00am to 7:00pm Other important delivery/pickup policies:
  • We require a 2-hour window of time to deliver items and a 1-hour window of time to arrive for pickups.
  • No guests seated in chairs, sofas, or benches;
  • Any deliveries and/or pickups requiring a smaller window of time including an exact arrival time are subject to a $50 fee.
  • Tables fully wiped down and clear of all flowers, décor, linens, glassware, china, and flatware.
  • Smaller rental items MUST be gathered in one location.
  • If an event space is not ready for delivery or your event runs over time and rental items are not ready for pickup at the agreed upon time, your credit card will be charged $75 for each 15 minutes of waiting time.
  • Your venue is unattended and no one is available to sign for delivery;
  • If a delivery and/or pickup attempt is made within the allotted time but we are unable to access your venue or an on-site contact, additional delivery fees equal to 50% of your delivery fee will be assessed in cases where we need to return for a 2nd delivery/pickup. This includes:
  • Venue doors are locked/not accessible;
  • Rental items are not found/not in one central location.

Additionally, rental items will NOT be delivered to an outdoor location to be left in the rain. A backup rain plan such as a tent or other covered/ indoor area must be established in advance. Wander reserves the right to cancel the delivery without prior notice should an adequate location not be available. If any of the above procedures are not followed, your credit card on file will be charged accordingly.

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