A. You have a number of different options to start the proposal process. We can hop on the phone or you can fill out a questionaire and set up an appointment to visit the showroom. If you are coming in from out of town, please give us at least 10 days notice. Our calendar fills up quickly and because spending time with you is really important to us, we want to make sure that time is set aside. We will get back to you within 24 hours of your request and get you everything you need.
Once we meet and you fall madly in love with our things and we fall madly in love with your event dreams, we create and send you a proposal. At that time we hold your event date on our calendar for up to 7 days.
When you say “Go!” We take a 50% deposit along with a credit card on file and a signed agreement to confirm.
Balance is required 30 days prior to your event date. If we are booking your event inside of 45 days, order is to be paid in full.
A. YOU BET!!!
A. We are a full service boutique and part of that “full” is delivery. When you rent our things, you get us too.
A. We primarily work in Marin, Sonoma and Napa, we have been known to head out even farther than the beautiful land of vineyards and hills. Deliveries to venues outside of our 50 mile radius are considered “out of town”. Out of town deliveries start at $500 and do not include room/board or per diem for our crew. Each situation is different and we will give you a quote based on your situation and scope of the event.
A. Delivery cost depends on where we are going and how many trucks are filled with magic for your event. Delivery begins at $150 for one truck deliveries within 30 miles of our showroom.
A. Nooooo!!!!! These are one of a kind pieces that cannot be replaced. Yes, they are irreplaceable! We have a highly trained squad of people that make sure that your event is set up picture perfect and safely! Antiques are heavy, awkward and worth every penny of labor cost, trust us!
A. Yes, you have up until 90 days out from an event to make any changes you need without changes the scope of the event or contract. After that point, we allow swaps for items of equal or greater value or rental additions. Additional deposit amount may apply.
A. We understand things come up making you unable to follow through with your rental contract.
In the event the reservation is canceled anytime prior to 30 days you will forfeit the non-refundable
50% retainer. If the cancellation is within 30 days of the event you are responsible for 100% of the rental agreement. If you have reserved and paid for your order within the 45 day period and you cancel, all monies are non refundable.
A. Accidents happen. Built into the balance of your event is a damage deposit of 20% if everything is returned as rented, this deposit is refunded. Tabletop items returned damaged due to negligence or misuse will be assessed a fee of three to five times the rental rate. For our furniture and non-tabletop items, we first try to fix and clean ourselves. The Client is responsible for the cost of all cleaning and repair. If the item is beyond repair and needs to be removed from inventory, we will assess the value at three to five times the rental rate or the actual replacement cost.
A. We love the thrill of the hunt. If you’re looking for something we don’t have, but would love to rent... give us a shot! Many items in our inventory are waiting to get their headshots taken for the website, so there’s a chance we might have what you want. We also will jump at the chance to produce custom rentals as long as it fits our style, too.
A. All the time!!!! It’s truly the fun of what we do. For custom creations and designs and in order to give your project the time and attention it deserves, we need at least 30 days of production time, dependent on the project scope.
A. Our rates our assessed “per event”, which we consider to be a maximum on 72 hours. This allows for delivery and set up the day before the event, a full day for the event, and a day for take down and pick up. Pick up is always within 48 hours after the event, if the venue requires breakdown and removal the same day as event, a labor fee of $1,000 will be assessed.
A. Let’s Chat about it! We would love to sponsor or collaborate with you, due to the large amount of inquiries, we will need to have a bit more info to make sure we are a fit for each other.
We have set aside a fixed budget to allow us to give and we get excited to do so. So drop us a line and let us know about the event. We’ll do our best to accommodate your sponsorship needs.
Use of Rentals Outdoors
Quoted delivery is to single story easy access events, read further... Failure to notify us of delivery conditions may result in additional fees including:
Additionally, rental items will NOT be delivered to an outdoor location to be left in the rain. A backup rain plan such as a tent or other covered/ indoor area must be established in advance. Wander reserves the right to cancel the delivery without prior notice should an adequate location not be available. If any of the above procedures are not followed, your credit card on file will be charged accordingly.